Refund Policy

At mormed.shop, we aim to ensure that every digital product you purchase from us meets your expectations. As a UK-based business, we follow relevant consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Refund Eligibility for Digital Products

You may request a refund if one of the following conditions applies:

1. Non-Delivery : You did not receive your digital item after a successful payment.

2. Defective Product : The file or product received is faulty, unusable, or not as described.


If you believe your situation falls under the above, contact us at support@mormed.shop within 14 days of purchase.

When Refunds Cannot Be Issued

We cannot offer refunds in the following circumstances:

- You changed your mind after purchasing.

- You dislike the product or it did not meet subjective expectations.

- The product was accessed or downloaded, meaning the right to cancel is waived once you begin downloading or using the product, as per Regulation 37 of the Consumer Contracts Regulations 2013.


Quality Assurance

We rigorously test and verify each product before dispatch. Every item is reviewed for functionality and compliance with our listing details. However, if you encounter any issue, please reach out, we’re here to help.
By purchasing from mormed.shop, you agree to the terms of this Refund Policy.